The Service Usage Report is a comprehensive document that examines the current state of banking services as well as changes in usage behaviour by the Australian population. In addition to understanding this behaviour for the total population, the report looks at service usage by age bands as well as by the major banking customers.
This report covers aspects such as:
- Percentage of population that uses the various banking services;
- The number of institutions people interact with regards to banking services;
- The number of times the various services are used; and
- The satisfaction level with the various services.
As banking services form a key link between the banks and their customers, this report provides an invaluable insight into shifting behavioural trends as well as provide an understanding on how banks are performing in this critical area.
This report is not accessible under the Subscriptions & Packages options.