The Roy Morgan Customer Satisfaction - Consumer Banking in Australia report provides a uniquely independent and reliable measure of customer satisfaction performance for the major financial institutions in Australia. The report monitors short and long term trends for overall customer satisfaction based on customers with at least a deposit/transaction account relationship with the institution, as well as Main Financial Institution satisfaction data.
This report represents the benchmark for customer satisfaction tracking for financial institutions in Australia. We have separated the data into sections allowing easier comparison for customer satisfaction across total banks, total building societies, total credit unions and total foreign banks. This enables a financial institution to view its own customer satisfaction levels among others in the sector, providing invaluable information in today's competitive finance sector.
Institution groups included in this report are ANZ, Bank of Melbourne, Bank of Queensland, Bank Australia, BankSA, BankWest, Bendigo Bank, Beyond Bank Australia, Citibank, Commonwealth, Community CPS, Credit Union Australia (CUA), Greater Building Society, Heritage Bank, HSBC, IMB, ING Direct, Macquarie Bank, ME Bank, MyState Financial, NAB, Newcastle Permanent Building Society, P&N Bank, People’s Choice Credit Union, QTMB, St. George, Suncorp, Teachers Mutual Bank, Ubank, Victoria Teachers Mutual Bank, Westpac, Total Banks, Total Foreign Banks, Total Four Major Banks, Total Building Societies and Total Credit Unions.