Customer Satisfaction - Consumer Banking in New Zealand

ID #0013514Country: NZ

Format PDF

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$10,870

About this Report

The Roy Morgan Customer Satisfaction - Consumer Banking in New Zealand report provides a uniquely independent and reliable measure of customer satisfaction performance for the major financial institutions in New Zealand. The report monitors short and long term trends for overall customer satisfaction based on customers with at least a deposit/transaction account relationship with the institution, as well as Main Financial Institution satisfaction data.

Benefits of this Report

This report represents the benchmark for customer satisfaction tracking for financial institutions in New Zealand. We have separated the data into sections allowing easier comparison for customer satisfaction across total banks, total building societies, total credit unions and total foreign banks. This enables a financial institution to view its own customer satisfaction levels among others in the sector, providing invaluable information in today's competitive finance sector.

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