This Report provides an independent and reliable measure of customer satisfaction for Furniture and Electrical Stores. Furniture and Electrical Store satisfaction is initially placed in context with other industries across Australia. Then the latest 12 month ratings and trends in Furniture and Electrical Store satisfaction are provided (overall and by brand), followed by detailed analysis by customer and market segment and dissatisfaction levels (danger zones).
Satisfaction is then analysed in detail by customer and market segments (latest ratings and trended) overall and by brand.
The satisfaction of your customers is one of the strongest non-financial performance research measures available to your retail store network. This report allows you to compare your performance against your peers and benchmark against the best in the retail industry. By segmenting satisfaction by customer and market segments you will also be able to pinpoint areas of excellence and areas for improvement.
This report is produced quarterly and the companies included are: Betta Electrical, Fantastic Furniture, Freedom, The Good Guys, Harvey Norman, Ikea, Retravision, JB Hi-Fi and Super Amart/Amart Furniture.
As well as being published quarterly you have the opportunity to subscribe to monthly updates of this report. Please contact us to discuss subscription offers.
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