This Report provides an independent and reliable measure of customer satisfaction for Hardware Stores. Hardware Store satisfaction is initially placed in context with other industries across Australia. Then the latest 12 month ratings and trends in Hardware Stores satisfaction is provided (overall and by brand), followed by detailed analysis by customer and market segments as well as dissatisfaction levels (danger zones).
Satisfaction is then analysed in detail by customer and market segments (latest ratings and trended) overall and by brand.
The satisfaction of your customers is one of the strongest non-financial performance research measures available to your retail store network. This report allows you to compare your performance against your peers and benchmark against the best in the retail industry. By segmenting satisfaction by customer and market segments you will also be able to pinpoint areas of excellence and areas for improvement.
This report is produced quarterly and the companies included are: Bunnings, Home Hardware, Mitre 10 and True Value Hardware.
As well as being published quarterly you have the opportunity to subscribe to monthly updates of this report. Pleasecontact usto discuss subscription offers.
Sample size for June 2019 report is 9193
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