About this Report

This Report provides an independent and reliable measure of customer satisfaction for International and Domestic Airlines. International and Domestic Airline satisfaction is initially placed in context with other industries across Australia. Then the latest 12 month ratings and trends in International and Domestic Airlines satisfaction is provided (overall and by brand), followed by detailed analysis by customer and market segments as well as dissatisfaction levels (danger zones).

Satisfaction is then analysed in detail by customer and market segments (latest ratings and trended) overall and by brand.

Benefits of this Report

The satisfaction of your customers is one of the strongest non-financial performance research measures available to your retail store network. This report allows you to compare your performance against your peers and benchmark against the best in the retail industry. By segmenting satisfaction by customer and market segments you will also be able to pinpoint areas of excellence and areas for improvement.

Additional Information

This report is produced quarterly and the companies included are: Air Canada, Air New Zealand, Airasia X, American Airlines, British Airways, Cathay Pacific, Emirates, Etihad Airways, Garuda Indonesia, Jetstar (Domestic & International), Malaysia Airlines, QANTAS (Domestic & International), Qantaslink, Qatar Airways, REX (Regional Express), Singapore Airlines, Thai Airways and Virgin Australia (Domestic & International).

As well as being published quarterly you have the opportunity to subscribe to monthly updates of this report. Please contact us to discuss subscription offers.