The Roy Morgan Business Owner Satisfaction Monitor has been tracking the satisfaction level of small business owners with their banks for over five years. Each year a sample of approximately 3,500 small business owners are interviewed face-to-face regarding their level of satisfaction with the financial institutions they deal with. The report provides a rolling 12 month average satisfaction score for each institution.
This report allows an objective insight into the customer satisfaction of small business owners towards their financial institutions. The information allows companies to examine the performance of their institution in relation to competitors, providing a valuable advantage in the competitive finance industry.
The companies included in this report are ANZ, Commonwealth Bank, NAB, Westpac, Bendigo Bank, St. George and Suncorp.