Satisfaction with Banking Channels Report

ID #0013063Country: AUSFormat: PDF  
This report provides an indication on the level of satisfaction with the various service types provided by financial institutions based on the interaction by their customers (consumer) in the last 4 weeks. It looks at the satisfaction levels of services used, both at the institution and anywhere for long and short term trends.

Satisfaction is measure for the following banking channels:
  • Branch banking,
  • Phone banking,
  • Adviser/Banker banking,
  • Mobile banking, and
  • Internet banking.
The understanding of the satisfaction levels of services is important to financial institutions as it is the main form of contact / interaction with their customers. This document supplements the Consumer Banking Customer Satisfaction Report.

Product delivered within 4 working days.