This report provides an indication on the level of satisfaction with the various service types provided by financial institutions based on the interaction by their customers (consumer) in the last 4 weeks. It looks at the satisfaction levels of services used, both at the institution and anywhere for long and short term trends.

Satisfaction is measure for the following banking channels:

The understanding of the satisfaction levels of services is important to financial institutions as it is the main form of contact / interaction with their customers. This document supplements the Consumer Banking Customer Satisfaction Report.